Frequently asked questions

We ask for details of your Driver Licence or Passport, so you will need to have one of these with you or have a copy on hand.

Don't have one of these? Don’t worry you can still apply online but we will need you to visit one of our branches to complete the process.

To speed up the assessment process, we ask you to complete a secure Illion link to provide us with details of your bank statements. Once you have completed your online application, we will be in touch with you to progress your personal loan.

You can help speed up the application process by bringing:

• Photo ID (valid Passport, Drivers Licence, or Kiwi Access/18+ Card with your Birth Certificate);
• Proof of address (an official letter/utility bill delivered to you at your residential address within the last 3 months);
• If you have internet banking, then we will ask you to complete a secure Credit Sense link to provide us with details of your bank statements; otherwise we will need you to bring:
  • Proof of income (a recent pay slip or WINZ letter detailing your current benefit details);
  • 3 months of your latest statements from all bank accounts showing income and out-goings;
• Your vehicle (we will need to see it and assess its value if you want to use it for security) and look at any insurance policy for it.
• If using household goods as security, we will ask for a copy of your tenancy agreement and arrange a convenient time for one of our agents to meet with you to complete a valuation.

You can typically borrow anything from $500 up to $50,000. The amount we approve will depend upon your affordability, available security and your credit record with us and others.

We recommend your repayment frequency (instalments) are set in line with your pay period and can be weekly, fortnightly or monthly.

Loans are typically provided for terms from 3 months to 5 years.

Personal loan repayments depend on a lot of factors, including how much you borrow, how long you borrow it for, and whether you take credit-related insurance. A full break down of our rates and fees can be found at rates & fees. You can also find our loan calculator.

A full break down of our standard rates and fees can be found at rates & fees.

Have a play with our loan calculator for an estimate of the instalments that may apply.

The rate and fees that apply to individual loans are fully disclosed before signing the loan contract.

Yes, we strongly recommend that you take out Payment Protection Insurance. You may obtain insurance from a provider of your choice, or we can introduce you to Protecta Insurance. We will discuss which of their below products are best suited to your needs. Their PPI products include:

• Death cover,
• Death, Terminal Illness and Disablement Cover; and
• Full Cover which includes Death, Terminal Illness, Disablement, Redundancy/Bankruptcy.

Instant Finance provides personal loans at an annual interest rate from 13.95% to 29.95% per annum.

The rate that applies to your loan will be based on a range of factors including your circumstances, credit history, the security you can provide and the loan amount.

Once set, the interest rate is fixed for the term of your loan. Loan repayments are made up of principal and interest over the set term of your contract.

If you choose to repay early, then interest and administration fees relating to the unused term are rebated. Find out more about our rates & fees. 

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A secured personal loan is one where you can provide us with a charge over one or more of your possessions as security.

An unsecured personal loan is one where you do not provide us with a charge over one or more of your possessions as security.​

Available security may have an effect on how much you can borrow. When you use security on a loan you are in effect guaranteeing that loan with those possessions.

Should you not meet the terms of your loan contract then this may lead to the security being repossessed and sold, however at Instant Finance we will do everything we can to work with you to avoid this situation.

Instant Finance offer secured and unsecured loans. The type of personal loan would be based on a range of factors including your circumstances, affordability, security you may be able to provide, credit record and whether you are borrowing responsibly.​

Yes you can.

This would be based on your circumstances, affordability, security you may be able to provide, credit record and whether you are borrowing responsibly.

Yes you can.

This would be based on your circumstances, affordability, security you may be able to provide, credit record and whether you are borrowing responsibly.

Yes, you can.

We will need to sight your passport and the work visa. The term of any loan cannot exceed the term of your visa.

This would be based on your circumstances, affordability, security you may be able to provide, credit record, and whether you are borrowing responsibly.

You must be at least 18 years of age at the time of application for any loan. We can talk to you with a parent or guardian to see how we might be able to assist in the meantime.

Yes you can apply for a new loan while an existing loan is already in place with us.

You may choose to refinance the existing loan and combine this with the additional amount you need, or you may apply for a separate loan. We will consider your ability to operate either a single larger loan or two separate loans as part of our loan assessment.

This would be based on your circumstances, affordability, security, credit record and whether you are borrowing responsibly.

We know that ‘life’ happens and times can get tough. If you are going through some financial hardship, contact us as soon as possible to see what we can do to help. We will do our best to work with you and support you through the hard times.

Please contact us in the first instance if you are thinking about selling your security that is used as collateral on your loan. You will need to repay your debt in full or we could explore an alternative security. Talk to our team first so we can work together to avoid any pitfalls and make things possible.

Keeping your details with us up to date is vital in ensuring we can communicate openly with you. You can do this by using our Contact Us form.

Without comprehensive car insurance, an incident could mean you are left with a damaged vehicle as well as a debt to repay.

Comprehensive Car Insurance is also a condition of your contract with us and must remain in place for the term of the loan.

We can introduce you to Protecta Insurance, or you can obtain cover from a range of insurance providers in New Zealand.