Help & Support: Instant Finance FAQs

We ask for details of your Driver Licence or Passport, so you will need to have one of these with you or have a copy on hand.

Don't have one of these? Don’t worry you can still apply online but we will need you to visit one of our branches to complete the process.

To speed up the assessment process, we ask you to complete a secure Illion link to provide us with details of your bank statements. Once you have completed your online application, we will be in touch with you to progress your personal loan.

You can help speed up the application process by bringing:

• Photo ID (valid Passport, Drivers Licence, or Kiwi Access/18+ Card with your Birth Certificate);
• Proof of address (an official letter/utility bill delivered to you at your residential address within the last 3 months);
• If you have internet banking, then we will ask you to complete a secure Credit Sense link to provide us with details of your bank statements; otherwise we will need you to bring:
  • Proof of income (a recent pay slip or WINZ letter detailing your current benefit details);
  • 3 months of your latest statements from all bank accounts showing income and out-goings;
• Your vehicle (we will need to see it and assess its value if you want to use it for security) and look at any insurance policy for it.
• If using household goods as security, we will ask for a copy of your tenancy agreement and arrange a convenient time for one of our agents to meet with you to complete a valuation.

You can typically borrow anything from $500 up to $50,000. The amount we approve will depend upon your affordability, available security and your credit record with us and others.

We recommend your repayment frequency (instalments) are set in line with your pay period and can be weekly, fortnightly or monthly.

Loans are typically provided for terms from 3 months to 7 years.

Personal loan repayments depend on a lot of factors, including how much you borrow, how long you borrow it for, and whether you take credit-related insurance. A full break down of our rates and fees can be found at rates & fees. You can also find our loan calculator.

A full break down of our standard rates and fees can be found at rates & fees.

Have a play with our loan calculator for an estimate of the instalments that may apply.

The rate and fees that apply to individual loans are fully disclosed before signing the loan contract.

Yes, we strongly recommend that you take out Payment Protection Insurance. You may obtain insurance from a provider of your choice, or we can introduce you to Protecta Insurance. We will discuss which of their below products are best suited to your needs. Their PPI products include:

• Death cover,
• Death, Terminal Illness and Disablement Cover; and
• Full Cover which includes Death, Terminal Illness, Disablement, Redundancy/Bankruptcy.

Instant Finance provides personal loans at an annual interest rate from 9.95% to 29.95% per annum.

The rate that applies to your loan will be based on a range of factors including your circumstances, credit history, the security you can provide and the loan amount.

Once set, the interest rate is fixed for the term of your loan. Loan repayments are made up of principal and interest over the set term of your contract.

If you choose to repay early, then interest and administration fees relating to the unused term are rebated. Find out more about our rates & fees. 

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A secured personal loan is one where you can provide us with a charge over one or more of your possessions as security.

An unsecured personal loan is one where you do not provide us with a charge over one or more of your possessions as security.​

Available security may have an effect on how much you can borrow. When you use security on a loan you are in effect guaranteeing that loan with those possessions.

Should you not meet the terms of your loan contract then this may lead to the security being repossessed and sold, however at Instant Finance we will do everything we can to work with you to avoid this situation.

Instant Finance offer secured and unsecured loans. The type of personal loan would be based on a range of factors including your circumstances, affordability, security you may be able to provide, credit record and whether you are borrowing responsibly.​

Yes you can.

This would be based on your circumstances, affordability, security you may be able to provide, credit record and whether you are borrowing responsibly.

Yes you can.

This would be based on your circumstances, affordability, security you may be able to provide, credit record and whether you are borrowing responsibly.

Yes, you can.

We will need to sight your passport and the work visa. The term of any loan cannot exceed the term of your visa.

This would be based on your circumstances, affordability, security you may be able to provide, credit record, and whether you are borrowing responsibly.

You must be at least 18 years of age at the time of application for any loan. We can talk to you with a parent or guardian to see how we might be able to assist in the meantime.

Yes you can apply for a new loan while an existing loan is already in place with us.

You may choose to refinance the existing loan and combine this with the additional amount you need, or you may apply for a separate loan. We will consider your ability to operate either a single larger loan or two separate loans as part of our loan assessment.

This would be based on your circumstances, affordability, security, credit record and whether you are borrowing responsibly.

We know that ‘life’ happens and times can get tough. If you are going through some financial hardship, contact us as soon as possible to see what we can do to help. We will do our best to work with you and support you through the hard times.

Please contact us in the first instance if you are thinking about selling your security that is used as collateral on your loan. You will need to repay your debt in full or we could explore an alternative security. Talk to our team first so we can work together to avoid any pitfalls and make things possible.

Keeping your details with us up to date is vital in ensuring we can communicate openly with you. You can do this by using our Contact Us form.

Without comprehensive car insurance, an incident could mean you are left with a damaged vehicle as well as a debt to repay.

Comprehensive Car Insurance is also a condition of your contract with us and must remain in place for the term of the loan.

We can introduce you to Protecta Insurance, or you can obtain cover from a range of insurance providers in New Zealand.

We currently don't offer an online login for managing your Instant Finance loan unfortunately - but watch this space!

To check your balance, request a top up, make a payment, or manage your account, please call our friendly team on 0800 760 000 or visit your nearest branch. Find your closest branch here. 

If you’re looking for a top-up or extra support, we’re ready to help — just get in touch today.

You can also make a one-off manual payment via our Make a Payment page.

We aim for a same day response to all loan applications. The personal loan approval time will vary dependant on a range of factors such as the completeness of information provided - to make the process as fast as possible provide all information you can and be sure to upload Bank statements if possible.

We are able to offer additional lending to customers with existing loans, where our responsible lending criteria are met. If you'd like an Instant Finance loan top up, get in touch with your branch team today on the phone, online or in branch.

If you have a missed loan repayment with Instant Finance, it's important you get in touch with your branch team ASAP to discuss your individual situation and how we might be able to help

In short, yes. If you have an existing loan with Instant Finance and would like to repay it off in full prior to the agreed end date, please get in touch with us on 0800 760 000 or contact your local branch to discuss this further.

There may be a small early repayment fee if you choose to pay off your full loan amount prior to the agreed end date.

Yes, you can apply for a loan online with Instant Finance. There as some instances where you may be required to visit a branch in person, but in many cases, we can complete everything online and over the phone.

We aim to make the loan application process with Instant Finance as easy as possible! Once you have submitted your application you will receive confirmation via email and text. From there your nearest branch team will be in touch to discuss your application and to gather any missing pieces of information we may need. Once approved, the funds can be in your account within 24 hours.

Yes, Instant Finance offers Debt Consolidation loans. You can find more information in our Debt Consolidation loan section or buy giving us a call on 0800 760 000.

We accept most forms of consistent/regular income sources, including non-work sources and benefit-based incomes. As part of the application process, we will verify this income via Bank Statements and/or payslips.

Yes, you can! Instant Finance has been working with Kiwis for over 50 years, and credit history is just one element of our decision-making process. You can find more information on bad credit loan options in our blogs, such as this blog on getting a loan with bad credit

You can contact us via 0800 760 000, online or by visiting your local branch

Yes, in many instances Instant Finance loans are approved and paid out on the same day!

You can make manual payments via our website or contact us for account help.