Providing Bank Statements

Our Loan Application Process – Bank Statements

How & why, we collect Bank Statements.

As part of our loan application process, we need copies of your most recent bank statements – the previous 3 months’ worth.

Why do we need Bank Statements?

As part of our responsible lending practices, and in line with the Credit Contracts and Consumer Finance Act, we require copies of your bank statements to:

• Verify your income and expenses as part of our responsible lending obligations.
• Assess affordability to ensure the loan is right for you.

How We Collect Your Bank Statements

We use a secure third-party service, Bank Statements by illion (an Experian company), to collect your bank statements quickly and safely. This service allows you to share your bank transaction history with us in just a few clicks—no printing, scanning, or emailing required.

 How does it work?

1. We provide you with a secure link via our online application form, SMS or email.
2. You select your bank and then log in using your online banking credentials through the illion portal (if you have multiple banking relationships you will need to do this for each bank)
3. Your statements are retrieved and sent directly to us in a secure format.
4. We never see or store your login details—they are encrypted and never shared with Instant Finance.
5. This process can also be used to provide information from WINZ/MSD

This process is fast, safe, and helps us assess your application more efficiently.

What if I can’t provide statements electronically?

If you don’t have online banking or are unable to provide statements via our secure link for other reasons, you are able to bring copies of statements into your nearest Instant Finance branch.

• If you are new customer to Instant Finance, you must provide physical copies of your statements, emails will not be accepted
• If you are an existing Instant Finance customer, you may be able to email copies of your statements instead in person.

Things you need to include if providing actual copies of your bank statements:

• Printed bank statements covering the last 90 days
• Statements must clearly show:
  • Your full name
  • Your bank account number
  • A full list of recent transactions

These must be originals or clear printed copies downloaded directly from your online banking. Screenshots or edited documents will not be accepted.

FAQ's

Bank Statements by illion (an Experian company):

Is it safe to use this service?

Yes. The service is independently tested and audited by external security experts. It uses 256-bit encryption and 2048-bit keys, the same level of security used by banks.

Will you see my banking login details?

No. Your credentials are encrypted and never visible to us. We only receive a read-only copy of your transaction history

What if I don’t want to use the online service?

If you prefer, you can still provide your bank statements manually. However, using the online tool is faster and reduces the chance of delays or errors.

What happens if there’s a technical issue?

If there’s a disruption with the illion service, we’ll notify you and provide alternative options such as manual uploads or using an alternative electronic statement provider.

Can I use this for WINZ/MSD Breakdowns too?

Yes. It is most convenient if you submit both your WINZ details and bank statements in the same session.

What login details do I need to use?

You’ll need to use the same username and password you use to log into your online banking. This allows the platform to securely access your transaction history. Your credentials are encrypted and never shared or stored by us or illion.

Is it safe to enter my banking credentials?

Yes. The platform uses bank-grade encryption (256-bit SSL and 2048-bit keys) and is independently audited by security experts. Your login details are used only to retrieve your statements and are never stored or visible to anyone.

What if I forget my banking password?

If you’ve forgotten your online banking password, you’ll need to reset it directly through your bank’s website before using the Bank Statements portal.

Can I use this service outside of business hours?

Yes. The platform is available 24/7, and support is available from 9am to 9pm NZST, Monday to Friday by calling 0800 733 707 (Press 2, then Press 3) 

General Questions:

What if I need help or have questions?

If you need help submitting your bank statements, please contact us via 0800 760 000 or by visiting our Contact Us page 

Alternatively, you can contact Bank Statements by illion directly using the below information:

Call 0800 733 707 | Press 2 when prompted, and then press 3 when prompted | 9am to 9pm Monday to Friday NZST.

What if I can’t provide statements electronically?

If you are unable to use the online service, you can still provide your bank statements manually

• For New Customers: You must present actual copies of your statements to staff at your nearest Instant Finance Branch
• For existing customers, you may be able to email unedited copies of your statements to us.