KiwiSaver publicly available disclosure policy
Instant Finance Limited (FSP20381) holds a class 3 licence issued by the FMA.
Our contact details:
Phone: (09) 525 3600
Email: Kiwisaver@if.co.nz
Address- Level 1, Building B, 600 Great South Road, Greenlane, Auckland, 1051, New Zealand
Instant Finance Limited provides information only relating to KiwiSaver provided by NZFunds.
Our Nominated Representatives (NR) provide information only in relation to the product mentioned above. This means we will not provide advice, make any recommendations, or give an opinion in relation to this or any financial services products, including any market comparisons.
Instant Finance Limited does not charge any fees for providing information on our KiwiSaver product or service related to the NZ Funds.
Instant Finance receives onboarding fees and commissions from NZ Funds Management Limited. These commissions include:
A payment of up to $300 for each client over the age of 18 that invests in the NZ Funds KiwiSaver Scheme;
An annual commission of 0.50% on funds under management in the NZ Funds KiwiSaver Scheme.
Our Nominated representative is paid a salary and does not receive any separate commissions for providing information or customer service relating to the NZ Funds KiwiSaver Scheme.
If for any reason you are dissatisfied with the service you have received from our Nominated Representatives or NZFunds, we will go to every length to ensure that your complaint is resolved promptly. This provides us with the opportunity to prove to you that we are proactive, fair and genuinely care about your concerns.
Complaints are managed through our license holder (Financial Advice Provider), Instant Finance Limited.
Step 1: Not happy? Something not quite, right?
Please raise your concerns with the staff member you have been dealing with.
If you feel your concerns have not been resolved, ask to speak with their manager.
In most cases we would expect to resolve your concern straight away.
Step 2: Problem not solved?
If you are not satisfied with our response in Step ONE, please complete our Complaints Form. You can find the form here
Provide as much detail as possible, including how and when to contact you.
We may communicate with you further to better understand what has or has not occurred that has caused the problem.
We will do our utmost to resolve your concerns and/or complaints.
Step 3: If we cannot agree…
If we are unable to reach a satisfactory outcome, we will provide you with a “letter of deadlock” so you can refer your complaint to a free and independent disputes resolution scheme.
Instant Finance is a Participant of the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme).
The IFSO Scheme resolves complaints about insurance and financial services and is a free service for our customers. If we have been unable to resolve your problem, contact the IFSO Scheme
IFSO contact details are below:
Freephone: 0800 888 202
Telephone:04 499 7612
Email: info@ifso.nz
Post: Insurance & Financial Services Ombudsman Scheme, PO Box 10-845, Wellington, 6143, New Zealand
Website: www.ifso.nz
You can contact NZFunds directly on:
Complaints Handling Officer
New Zealand Funds Management Limited
Private Bag 92163
Auckland 1142
T. 0800 377 2277
E. info@nzfunds.co.nz
To ensure that we prioritise your interests, our elected Nominated representatives have duties under the Financial Markets Conduct Act 2013 relating to the way we provide information about our products and services.
We are required to:
Give priority to your interests
Exercise care, diligence, and skill
Meet standards of competence, knowledge and skill set to be able to provide information related to the products being offered.
Have appropriate processes and controls in place to limit and regulate the information provided by our Nominated Representatives.
Our Nominated representatives undergo training on an ongoing basis on how to avoid conflicts of interest. Instant Finance maintains and monitors a register of Conflicts of Interest, and the gifts and incentives register, which is reviewed annually under our Compliance programme.
You can find a copy of our Privacy Policy & Privacy Act Acknowledgement here
You can download a copy of the full product disclosure statement, using the below links:
