FAQ:
Do I have to visit the Rotorua branch in person?
Usually not. Most people do everything online or by phone, from application to money in their account, or you can come in and see us, whatever works best for you.
Occasionally we'll need to see original ID or bank statements in person, and our team will let you know if that applies.
Can I apply for a loan in person at the Rotorua branch?
Yes — pop in during opening hours, no appointment needed.
What do I need to bring when I visit?
Photo ID and proof of income are a good start — our team can confirm exactly what you'll need.
Does the Rotorua branch help with car or vehicle loans?
Yes — alongside personal loans, we can help with car, vehicle and debt consolidation loans.
What are the Rotorua branch's opening hours, and is there parking?
Monday to Friday, 8:30am–5:00pm, closed weekends.
Pay-and-display customer parking is available at the front of the branch