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Online Direct Team

Instant Finance's Online Direct Team supports existing customers online and by phone. If you're already with this team, you'll find everything you need below. 

New to Instant Finance? Apply online anytime or call 0800 760 000 and we'll point you in the right direction.

  • Phone

    0800 260 000

  • Email

    online@if.co.nz

  • Address

    In person assistance by appointment only. Please call our team to book your appointment on 0800 260 000.

  • Opening Hours

    Monday & Tuesday: 8:30am to 5pm
    Wednesday to Friday: 8:30am to 7pm
    Saturdays: 9:00am to 4pm
    Sunday: Closed



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FAQ:

Does Instant Finance offer a fully online service?

Yes — you can complete a loan entirely online and by phone with any of our teams, whether that's a branch team or our Online Direct Team.

I'm an Online Direct Team customer — how do I get in touch?

Call 0800 260 000, or email online@if.co.nz.

I'm new to Instant Finance — how do I apply?

You can apply for a personal loan online anytime, or call 0800 760 000 — we'll match you with the right team to help.

What hours can I reach the Online Direct Team by phone?

Monday and Tuesday 8:30am–5pm, Wednesday to Friday 8:30am–7pm, Saturday 9am–4pm, closed Sunday.

Have a different question? Browse our full FAQs

FAQs