Our Code Of Ethics
What is a “Code of Ethics”?
A Code of Ethics is designed to set out clear expectations for the Board and employees of an organisation in order that the organisation observes and fosters high ethical standards.
Who establishes the Code of Ethics?
The Code of Ethics has been developed by the Board. As circumstances change within the Company it will be necessary to expand or update the Code of Ethics to ensure that the Code remains relevant.
Adherence to the Code of Ethics?
The mere existence of a Code of Ethics will not create ethical and responsible practices, it is merely a guide of expected behaviours and sets standards against which behaviours can be judged. A Code of Ethics is ineffective unless directors and employees adhere to it. The Board will be responsible for overseeing the implementation of the Code of Ethics and for monitoring compliance with the Code. A Code of Ethics will not be effective unless there are consequences for employees who breach the Code.
Complaint Procedures
The Company encourages any director or employee who considers that there has been a breach of this Code of Ethics to make a complaint in the first instance to either the Chairperson of the Audit and Risk Committee or the CEO who will then forward the complaint to the Audit and Risk Committee for investigation. The Audit and Risk Committee will report its findings to the Board who will determine appropriate actions having taken into account the relevant information.
Complainants using this procedure expressly authorise the Company to disclose to the Audit and Risk Committee such personal information as is necessary to respond to the complaint. Such information will be held safe by the Audit and Risk Committee, CEO and the Board and will not be disclosed to persons other than the parties to the complaint.
NB: These complaint procedures are further complemented by the Financial Services Federation (FSF) Code of Conduct to which Instant Finance is required to comply with as a member organisation.