1. Home
  2. Help & Support
  3. Our Commitment to you

COVID 19: Essential Business Level 3 Restricted Opening

At midday on 12th August 2020 the Auckland Region moves to COVID 19 Alert Level 3 meaning only essential businesses will be able to open to the public provided they strictly follow safe operating practices outlined by the government. The rest of New Zealand will move to Level 2 meaning little change other than restrictions on social gatherings and social distancing.

As a defined Essential Business, we will be open at nearly all of our branch network at Level 3 in the Auckland Region. Unfortunately, Mangere will close at Level 3 as it is located in a mall with no public access at this level.

All other branches across New Zealand will remain open at Level 2.

Personal Safety remains critical

At Level 3, we have taken all the precautions to operate safely that the government has made clear we are required to take and that you and our staff would expect.

If you intend to visit us, you can expect to be greeted by staff in personal protective equipment. You will be guided into the branch to maintain safe social distancing and you will see signage that helps you see where you can stand safely. It may be that in some circumstances you may need to wait before being able to enter our branches.

But there will be the same friendly people there to support you and whatever needs you have.

Of course if you are feeling unwell, it may be better to Apply Online or you can contact us on 0800 76 00 00.

 

Worried about your loan?

If you need to talk, we are here to listen. Our Branch staff can help you or you can contact us on 0800 76 00 00.

We have several ways we can support your circumstances. We are all in this together.

Wondering about a Payment Holiday

Here is some information from the Financial Services Federation. We will work out an arrangement that will fit your circumstances.

Talk to us about what we can do. Contact us on 0800 76 00 00.

Need some money?

If you need some money to help kick start your restart, we are open. Pop into your local branch or click the Apply Online button or you can contact us on 0800 76 00 00.

We have been supporting Kiwis since 1971.