1. Home
  2. Help & Support
  3. Our Commitment to you

COVID-19: BRANCH OPERATION UPDATE 

Under the red traffic light framework and with the current Omicron outbreak in the community, we remain committed to servicing your needs.

Branch access, in some instances, may be limited due to staff shortages and from time to time branches may be temporarily closed or operating at a reduced capacity.

Alternatively, you can:

  • Apply for a loan online here.
  • Get in touch with us for an queries on 0800 760 000
  • Or visit one of our other branches from our 26 locations nationwide. You can find your nearest one here.
In all cases, a good idea would be to ring ahead and make sure the branch is open before heading in.

 

Personal Safety Is Our Main Priority

We are continuing to follow protocols that focus on staff and customer safety, in line with the public health measures. You can be assured we have taken the precautions to operate safely that the government has made clear to all businesses, and that you and our staff would expect.

If you intend to visit us, you will be greeted by staff in personal protective equipment (PPE). You will be guided into the branch to maintain safe social distancing and you will see signage that helps you see where you can stand safely. Scanning or signing in is mandatory and you are required to wear a mask at all times while in the branch you are visiting. It may be that in some circumstances you may need to wait before being able to enter our branches.

We ask you to follow staff instructions but rest assured, there will be the same friendly people there to support you and whatever needs you have.

Worried about your loan?

If you need to talk, we are here to listen. Our branch staff can help you or you can contact us on 0800 760 000.

We have several ways we can support your circumstances. We are all in this together.

Wondering about a Payment Holiday?

Here is some information from the Financial Services Federation. We will work out an arrangement that will fit your circumstances.

Talk to us about what we can do. Contact us on 0800 760 000.

Need some money?

If you need some money to help through this time, we are open online. Click the Apply Online button or you can contact us on 0800 760 000.

We have been supporting Kiwis since 1971.