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COVID 19: Essential Business Level 2 Trading

From Thursday 14th May 2020 the country will be at COVID 19 Alert Level 2 meaning most businesses will be able to open to the public, provided they continue to strictly follow safe operating practices outlined by the government.

As a defined Essential Business, we reopened nearly all our branch network at Level 3 and it was a privilege to serve our customers face to face again, even from a safe distance.

Under COVID 19 Alert Level 2, all our branches will now be open, however Kaikohe will have restricted access so it will pay to ring ahead if you are planning to pop into that branch and see us.

Personal Safety remains critical

Level 2 means our focus on staff and customer safety continues. We have taken all the required precautions to operate safely as prescribed by the government that you and our staff would expect.

While our doors will be open, if you intend to visit us, you can expect to be greeted by staff in personal protective equipment. You may be guided into the branch when numbers allow to maintain safe physical distancing. You will also see signage that helps you see where you can stand safely. It may be that in some circumstances you may need to wait before being able to enter our branches. Your patience is appreciated.

The same friendly people will be there to support you, listen and understand, whatever your needs may be.

Worried about your loan?

If you need to talk, we are here to listen. Our Branch staff can help you or you can contact us on 0800 76 00 00.

We have several ways we can support your circumstances. We are all in this together.

Wondering about a Payment Holiday

Here is some information from the Financial Services Federation. We will work out an arrangement that will fit your circumstances.

Talk to us about what we can do. Contact us on 0800 76 00 00.

Need some money?

If you need some money to help kick start your restart, we are open. Pop into your local branch or online so click the Apply Online button or you can contact us on 0800 76 00 00.

We have been supporting Kiwis since 1971.